Hassle-Free Refunds Quickly and Easily
If you have questions about refunds, you've come to the right place. Below, we answer the most common concerns about refund timelines, eligibility, and more.
1. How Long Does It Take to Receive My Refund?
Refunds typically take a tentative 4 to 10 business days to be credited back after the returned item is received at our warehouse and passes inspection. To expedite this process, please contact our support team with your return receipt.
If you haven’t received your refund within the expected timeframe, please check your bank statement from the purchase date to the present date. If the issue persists, reach out to us at support@decrum.com.
2. Will I Get a Full Refund After My Return Has Been Approved?
Refund eligibility depends on the reason for your return:
- Defective/Damaged Product: If your item arrives faulty or damaged, you will receive a full refund, including all shipping costs.
- Incorrect Item Received: If we sent the wrong product, we will process a full refund.
- Change of Mind/Size Issues: You are eligible for a refund of the item price; however, original shipping charges are non-refundable, and a return shipping label fee will be deducted from your final refund amount.
For more details, visit our Return and Exchange Policy.
3. Refund Process and Payment Method
Once your return is received and inspected, we will initiate the refund to your original payment method. You’ll receive a confirmation email once your refund is processed.
- If your original payment method is unavailable, we will offer an alternative process.
- If you used a discount code, only the actual amount paid will be refunded.
- For exchanges, no return shipping label fee is charged, and your replacement ships as soon as the return is approved.
Frequently Asked Questions
How long does it take to receive my refund?
Refunds are processed within 4-10 business days after your return passes inspection at our warehouse.
Will I get a full refund, including shipping?
If your order arrived damaged or incorrect, you will receive a full refund. For returns due to size or preference, original shipping charges are non-refundable and a return shipping label fee will be deducted from the refund.
How can I check my refund status?
Once processed, you’ll receive an email confirmation. If the amount hasn't appeared within 10 days, contact your bank or reach us at support@decrum.com.
What if I used a discount code on my purchase?
Refunds are calculated based on the actual price paid after the discount was applied. Promotional discounts are non-refundable.
For more details, visit our FAQs.