Hassle-Free Refunds Quickly and Easily

If you have questions about refunds, you've come to the right place. Below, we answer the most common concerns about refund timelines, eligibility, and more.

1. How Long Does It Take to Receive My Refund?

Refunds are issued to your original payment method within 5 business days after the returned item is received at our warehouse and passes inspection. Once processed, the time for the amount to appear in your account depends on your bank or card provider.

If you haven’t received your refund within the expected timeframe, please check your bank statement from the purchase date to the present date. If the issue persists, reach out to us at support@decrum.com.

2. Will I Get a Full Refund After My Return Has Been Approved?

Refund eligibility depends on the reason for your return:

  • Defective/Damaged Product: If your item arrives faulty or damaged, you will receive a full refund, including all shipping costs.
  • Incorrect Item Received: If we sent the wrong product, we will process a full refund.
  • Change of Mind/Size Issues: You will receive a full refund of the item price. For US orders, returns are completely free — we provide a prepaid return label with no return or label fees. For international orders (outside the US), return shipping is arranged by the customer at their own cost, or you can choose a full refund in store credit at no cost.

Note: Return shipping is free for all US orders. International returns are at the customer’s cost.

For more details, visit our Return and Exchange Policy.

3. Refund Process and Payment Method

Once your return is received and inspected, we will initiate the refund to your original payment method. You’ll receive a confirmation email once your refund is processed.

  • If your original payment method is unavailable, we will offer an alternative process.
  • If you used a discount code, only the actual amount paid will be refunded.
  • Exchanges are free — your replacement ships as soon as the return is approved.

Frequently Asked Questions

How long does it take to receive my refund?

Refunds are processed within 5 business days after your return passes inspection at our warehouse.

Will I get a full refund, including shipping?

If your order arrived damaged or incorrect, you will receive a full refund, including shipping. For US returns due to size or preference, returns are completely free. For international returns, return shipping is at the customer’s cost.

How can I check my refund status?

Once processed, you’ll receive an email confirmation. If the amount hasn't appeared within 10 days of that confirmation, contact your bank or reach us at support@decrum.com.

What if I used a discount code on my purchase?

Refunds are calculated based on the actual price paid after the discount was applied. Promotional discounts are non-refundable.

For more details, visit our FAQs.