Frequently Asked Questions

• Does Decrum ship to my country?

  Yes. Decrum.eu is our dedicated European storefront, serving customers across the Netherlands, Sweden, Switzerland, Austria, Ireland, Spain and more — as well as the broader EU. We are a global leather specialist with over 50,000 customers worldwide since 2015, and this site is built specifically for European customers with pricing in EUR and free delivery across all covered countries. Read verified reviews from European buyers on our Customer Reviews page or discover our brand story here.

• Is Decrum leather real or synthetic?

  We use 100% Genuine Grain Leather, specialising in premium Lambskin and Cowhide. We do not sell faux, vegan, or PU leather. Every Decrum jacket is a natural product — breathable, durable, and designed to develop a deeper character and patina the more you wear it. If genuine leather matters to you, it matters to us too — we will never compromise on material.

• How long does shipping take to my country? Is it free?

  Yes, shipping is free on all orders across Europe. We deliver via DHL and FedEx with full tracking, with standard delivery in 4–6 business days — typically faster for the Netherlands, Austria, and Ireland, and slightly longer for Sweden and Switzerland. Track your shipment anytime on our Track Your Order page.

• Are there any hidden customs charges or import VAT on my order?

  Decrum does not collect customs duties or VAT at checkout. Depending on your country and order value, your local customs authority may apply import duties and VAT upon entry. If any charges are due, your carrier (DHL or FedEx) will contact you before or upon delivery. Please note that Switzerland has its own customs rules independent of the EU. See our full Shipping Policy for more details.

• How do Decrum sizes compare to sizing in my country?

  Our jackets are designed with a modern, tailored fit. To find the right size — especially if you plan to layer over a jumper or fleece during colder months — we highly recommend checking our Size Guide. We provide exact chest measurements in centimetres to make it straightforward across all European sizing conventions. For a looser fit, always go one size up. Still unsure? Reach us via our contact page before ordering.

• What is your return policy if the jacket doesn't fit?

  We offer easy returns for all European customers. If your jacket is not the right fit, initiate your return within 30 days of delivery through our Return & Exchange page. Items must be unworn, unwashed, and have tags attached. We want every customer across Europe to feel completely confident in their Decrum leather — sizing up or down is no problem at all.

• How do I maintain my leather jacket in my local climate?

  Leather care varies across Europe's diverse climates. In the Netherlands and Ireland where rain is frequent year-round, apply a water-repellent leather spray as soon as you receive your jacket and reapply each autumn. In Sweden and Austria where winters bring snow and road salt, wipe the jacket down immediately after any salt exposure and always air-dry naturally — never near a radiator. In Spain where summer heat and UV are intense, keep the jacket out of direct sunlight during storage and condition every 4–6 months. Across all climates, store on a padded hanger in a breathable garment bag — never sealed in plastic. For a full care routine, visit ourLeather Jacket Care Guide.