Shipping policy

Shipping & Delivery

We're happy to offer free standard shipping on all orders, with full tracking included on every order. We ship with reliable carriers such as DHL and FedEx.

Delivery Times

Orders are dispatched within 1–2 business days.

Standard delivery: 4–6 business days.
Express options: available at checkout.


Order Tracking

Tracking information is sent by email as soon as your order leaves our warehouse. You can check your delivery status anytime on our Track Your Order page.


Frequently Asked Questions

What day will my package ship?

Once your order has been processed, it ships within 1–2 business days, and you'll receive an automatic email with tracking details as soon as it's dispatched.

How long does delivery take?

Standard delivery takes 4–6 business days after dispatch. You can track your package using the link sent to you by email.

Are shipping costs refundable?

Standard shipping is free. If you paid for an express upgrade, that surcharge is non-refundable. Return shipping costs are the customer's responsibility. For more details, see our Refund Policy.

How can I change my delivery address?

Please contact our customer service team right away at support@decrum.com. We can only change the address if the order hasn't yet been processed for shipping.

How can I postpone my delivery date?

If your item is already in transit, we recommend contacting the carrier (DHL or FedEx) directly with your tracking number to request a hold or reschedule.